Welcome to the Financial Adviser Service Awards 2020

The winners of the Financial Adviser Service Awards 2020 have been revealed. You can view our full results here.

Special congratulations to Quilter who were awarded Company of the Year 2020. Congratulations also go to Scottish Widows who were awarded a Special Editor's Award for 30 Years' Consistent Service and also to Octopus who claimed the Outstanding Achievement award. Thank you to the thousands of advisers who told us which providers are delivering a great service - and which ones are not.

At a time of great change in our industry, the awards, too, have changed. To celebrate their 30th anniversary, the Financial Adviser Service Awards now includes new categories that reflect the increased sophistication of the financial services industry, as well as continuing to celebrate top-quality service from product providers to their adviser clients. The Awards have always been considered the benchmark for service standards within the retail finance marketplace – our ‘Five Star’ award is the most sought after in the industry – and we honour those who have earned this accolade.

About us

The Financial Adviser Service Awards are an independent measurement of who is getting it right, and who needs to do more work to keep their customers happy.

Once we receive all the voting data, the information is independently checked and verified, before the results are collated. These results allow financial services companies to benchmark themselves against their peers; and intermediaries to health check their own service experience against the norm.

Those awarded a 5–star for service are considered to be the top performers, down through 4, 3, 2, and 1 star ratings. Some providers achieved so little support that they did not even qualify for a star rating.

We make no apologies for publishing the best and worst performers according to IFA opinion. We’re equally certain that some views will differ on the results published within this survey. Regardless of who walks away with the accolades this year, these awards should be a testament to the desire of intermediaries and providers alike to drive service standards forward, whatever the obstacles.

We hope you find the information provided by the Financial Adviser Service Awards to be of value to your business.

Contact

For Advertising and general enquiries please contact:

Rachel Padhiar
Events Manager - Retail and Personal Finance
rachel.padhiar@ft.com
0207 873 4979